Frequently Asked Questions
What is the Configurator?
The configurator allows you to design your award instantly, by uploading your desired picture or logo, and inputting your own text. To find the configurator, choose an award and select 'Upload Your Own Artwork' in the 'Personalisation' drop down menu.
The configurator creates a live render of what your award will look like, for you to review and edit before purchase.
Renders are computer-generated images, and while we endeavour to make renders as accurate as possible, we cannot account for differences in computer or screen settings. Some colours, density of engraving, or placement may vary in the final product. Advice on logos and images is available below.
Are there any additional charges to the ones I see on the website?
No. All prices are confirmed at checkout, and there are no additional personalisation or origination charges.
Will I see an engraving proof if I use the configurator?
The configurator creates a live render of your design, and checkout confirms you are happy with the spelling, placement and upload of any images or logos.
Your proofs will be emailed to you after the order is placed for your records.
What type of logo do I need?
Our configurator works with JPG or PNG logos and images. If you choose to use our Gaudio Proofing Service, we may be able to accept other image formats, and a member of the team will confirm your design.
We advice using high-quality images and logos. For low-resolution images, we cannot guarantee a smooth engraving or finish. If you're not sure about your logo, our Gaudio Proofing Service is available to help with you design.
My logo does not look correct on the configurator, how can I fix this?
You may need to reupload your image or logo in a black and white format. Alternatively, please check your image or logo is in our recommended resolution and file format.
What is the Gaudio Proofing Service?
When you select the Gaudio Proofing Service, a member of our team will be in touch after you checkout via the email address provided. Our team will create your proofs and send them to your for approval.
The Gaudio Proofing Service offers the option to have logos, text and graphics engraved onto your selected awards with proofs created by our team, rather than the online configurator. Logos, text, and graphics can be placed
How long will the order take?
Most of our awards require 10-14 working days for manufacture, in addition to delivery. For awards customised using our Gaudio Proofing Service, delivery will depend on the date the design is finalised with our team and confirmed by you.
I have to make a change/I have made a mistake; what do I do?
When you checkout after using our online configurator, you are confirming the order, and the design of the awards. This includes any input text, images, logos or graphics, and the placement of these elements on the award.
If you notice a mistake, please email us at firstname.lastname@example.org as soon as possible, and we'll do our best to make changes to your award design. Please note: depending on processing schedules, this may not always be possible.
Answer not here?
Email your question to email@example.com, and a member of our team will respond within 2 working days. Alternatively, call us on 01242 232 383, Mon-Fri, 8am-4pm.